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FAQ's
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MY ACCOUNT
 
How do I create an account?

1) Click “Customer Login” on the upper right corner of the Home page under the “Search” box.

2) Click “Register” and enter your info. Your password will be encrypted and therefore stay totally private.

Your information is NEVER given to any other company and is kept completely private. Please view our Privacy Policy for more information.

 
How do I edit my account information?

Log into your account and click “Account Settings”

 
I forgot my password

1) Click “Customer Login” on the upper right corner of the Home page under the “Search” box.

2) Click “Lost Password”

3) Enter your email address and you will receive a temporary password via the email address you provide

 

 
SHIPPING
 
Free Shipping!

All orders shipped in the Continental USA, will be shipped FREE via Ground.

 

Where do you ship?

We currently ship to the USA , including Hawai and Alaska.

 
 
Do you offer shipping to APO/FPO addresses?

Yes, we ship most items to APO/FPO destinations. These items will be delivered to the U.S. military post office within 5-10 business days from the ship date. The U.S. military post office has control over the shipment and delivery time to the final APO/FPO destination. The weight limit on these orders is 70 lbs and you will not receive tracking information for any orders that go to an APO/FPO.

 

 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. For In-stock items, you order will be shipped shortly after payment is received.

For detailed information regarding our shipping policy please refer to Terms & Conditions.

 
What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 
ORDER STATUS
 
Has my order shipped?

You will be notified via the email address you provided at the time of your purchase. You can also Log into your account and click on “Order History” to check your order status.

 
How do I track my order?

Within 24 hours of shipping we will provide your order tracking number

 

How do I change quantities or cancel an item in my order?

Once the order is being processed or shipped it cannot be cancelled nor modified. (Please see Return Policy for full details).

 

What is a back order?

Back ordered items are items that are no longer in stock and for which we are unable to predict the time of arrival. With a few exceptions, our products are in stock. If you happened to order a backorder item, we will provide you an ETA (Estimated Time of Arrival) and we will ship the item as soon as we receive it.

 
 
Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 
Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 
Do I have to pay sales tax?

If you order within the state of Florida, you will be charged an additional 6% for sales tax

 
I need a copy of my receipt/invoice.

Log in to your account, click “Order History”, select your order, click “View” and “Print”

 
What payment methods do you accept?

You may pay for your orders with PayPal, Visa®, MasterCard®, American Express® and Discover® Card. Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line.

 

 
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